Frequently Asked Questions
Everything you need to know about Iamfine
Getting Started
How do I sign up for Iamfine?
Simply visit our free trial page and create an account. You'll need to provide your phone number, choose your preferred call time, and add at least one Care Circle contact. The entire setup takes less than 5 minutes.
Do I need special equipment?
No! Iamfine works with any phone - landline or mobile. No special equipment, devices, or apps required. If you have a phone, you're all set.
Is there a free trial?
Yes! We offer a 14-day free trial with no credit card required. You can experience the full service and cancel anytime during the trial period without any charges.
How long does setup take?
Most users complete setup in under 5 minutes. You just need to enter your phone number, choose your call time, and add your Care Circle contacts.
Daily Use
What if I'm in the shower when you call?
No problem! We'll automatically call back 5 more times over the next hour. You can also call us back at 731-506-1000 or text "OK" to the same number anytime to check in.
What number will the call come from?
Calls come from 731-506-1000. The caller ID will show "IAMFINE" or our phone number. We recommend saving this number in your contacts so you always recognize our calls.
Can I change my call time?
Yes! You can change your call time anytime through your account dashboard. Changes take effect the next day. You can also set different times for different days of the week.
What if I'm traveling?
You have several options: 1) Keep your service active and check in from wherever you are, 2) Use vacation mode to pause service while you're away, or 3) Check in early via text or web before traveling each day.
What if I accidentally miss checking in?
Don't worry! You can call us back at 731-506-1000 or text "OK" even after your Care Circle has been notified. Just let them know you're okay. This happens to everyone occasionally.
What happens if I don't check in?
We follow a multi-step process: First, we'll try calling you 5 more times over the next hour. After one hour, we alert your Care Circle via email (always), SMS and phone calls (if configured). Your Care Circle can then investigate and even check you in on your behalf if they confirm you're okay. If you remain unresponsive for 24 hours, we'll call once per day for 10 days, then pause until you log in again.
Can I check in early?
Absolutely! Most of our users do. You can text "OK" to 731-506-1000, call that number, or check in through your web dashboard anytime before your scheduled call. If you check in early, we won't call you that day.
If I login to the website, will I be checked in for the day?
Yes! Logging into the website automatically checks you in for the day. You won't receive a call until the following day (unless you have two calls per day scheduled).
Can I have Iamfine check on me twice a day?
Yes! You can set up two daily check-in calls at no additional cost. Simply configure one morning call and one afternoon call through your account settings by clicking "edit" and selecting two check-ins. You can switch between one and two calls anytime.
What if I'm OK but want someone from my Care Circle to contact me?
During your phone check-in (either when responding to the daily call or calling us), you can press the number corresponding to a specific Care Circle member (for example, press "2" for the second person on your list). They'll receive an email and SMS/text message prompting them to contact you. This is perfect when you need someone to call you but it's not an emergency.
Can I customize the daily call prompt?
Yes! You can personalize your check-in message through your profile's "additional settings". Type any custom message you want to hear during check-in calls. This message also plays when you call or text to check in. Many users add reminders like "remember to take the red pill today" or other important daily tasks.
What happens on holidays?
The service runs 365 days a year, including holidays. You can adjust your schedule or use vacation mode if you have different plans on holidays.
Can I have different call times on different days?
Yes! You can set different call times for each day of the week. For example, 9 AM on weekdays and 10 AM on weekends.
Can I pause the service while I'm traveling?
Yes! You can set vacation mode through your account. Log in to the website, visit the "manage vacations" section, and set your vacation start date and duration. We'll email your Care Circle about your vacation and pause the service until you return.
How do I check in each day?
You have four ways to check in: 1) Press "1" when we call you at your scheduled time, 2) Call us at 731-506-1000 (USA) or 01887-451000 (UK) from your registered phone, 3) Text "OK" to the check-in number from your registered or alternate phone, or 4) Log into the Iamfine website.
If I miss a call, how can I check in?
Three easy ways: 1) Call 731-506-1000 (USA/Canada) or 01887-451000 (UK) and wait for the system to recognize your caller ID, 2) Visit www.Iamfine.com and sign into your account, or 3) Send "OK" via text message to the check-in phone numbers.
Technical Questions
Does it work with cell phones?
Yes! Iamfine works with any phone - landline, cell phone, or VoIP. As long as you can receive calls and press buttons, you're good to go.
What if my phone service is down?
If your phone service is down and you can't receive our call, you can still check in via the website if you have internet access. Otherwise, your Care Circle will be notified as designed, ensuring someone checks on you.
Does it work internationally?
Iamfine currently serves customers in the USA, Canada, and United Kingdom. Your Care Circle members can be anywhere in the world and will receive notifications.
What if I have a hearing problem?
Our calls are clear and loud, but if you have difficulty hearing, you can use our text check-in option (text "OK" to 731-506-1000) or web check-in instead of answering calls.
Can I use a speakerphone?
Yes! You can answer on speakerphone and press "1" on your phone's keypad. The call works the same way whether you use the handset or speaker.
Can I use multiple phone numbers?
You can register a second phone number that you can use to dial in for early check-ins. However, our outbound calls will only be made to your primary registered phone number.
What if I change my phone number?
Simply update your phone number in your account dashboard. The change takes effect immediately for your next check-in.
Does it work with VoIP services like Skype?
Yes, as long as your VoIP service can receive regular phone calls and you can press buttons during the call, it will work fine.
Billing & Pricing
How much does Iamfine cost?
Iamfine costs $14.99 per month or $120 per year (saving you $60 annually). There are no setup fees, equipment costs, or hidden charges.
When does billing start?
Billing starts after your 14-day free trial ends. If you sign up for a monthly plan, you'll be billed monthly. Annual plans are billed once per year.
Can I cancel anytime?
Yes! There are no contracts or cancellation fees. You can cancel anytime through your account or by calling customer service. Service continues until the end of your current billing period.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover) and debit cards. Payment is processed securely through our encrypted payment system.
Do you offer discounts?
Yes! Our annual plan offers a significant discount - $120/year instead of $180 if paid monthly. We also occasionally offer promotional discounts for new customers.
Safety & Privacy
Is this a replacement for 911?
No! Iamfine is NOT an emergency response system. In any emergency, always call 911 immediately. We're a daily wellness check service that alerts your Care Circle if you don't respond to check-ins.
How is my privacy protected?
We take privacy seriously. We don't track your location, monitor your activities, or share your information with third parties. We only contact you for your daily check-in and only alert your Care Circle if you don't respond.
Who can be in my Care Circle?
Anyone you trust! Most people choose family members, but you can also include friends, neighbors, caregivers, or anyone else. You can have up to 8 people in your Care Circle.
How do I add someone to my Care Circle?
Click "Manage carecircle" on the Iamfine website. You can invite family and friends by entering their email addresses. Each person receives an email invitation that requires confirmation. Once they accept, they'll receive notifications if you don't check in. You can add up to 8 people to your Care Circle.
Can Care Circle members be outside the US?
Yes! Your Care Circle members can be anywhere in the world. We'll send them notifications via email and/or SMS based on their preferences.
Will the service only contact my Care Circle if I don't check in?
The system will ALWAYS send an alert when you fail to check in - these mandatory late check-in alerts cannot be disabled. However, Care Circle members can optionally choose to receive daily "all is well" emails when you successfully check in. Members can turn these daily wellness updates on or off based on their preference, but the missed check-in alerts are always sent.
What information does my Care Circle receive?
If you don't check in, your Care Circle receives an alert with your name, the fact that you didn't respond to your check-in, and any special instructions you've provided (like your address or health conditions).
Is my data secure?
Yes. All data is encrypted and stored securely. We follow industry best practices for data security and never sell or share your personal information.
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