Privacy Policy
Effective Date: October 29, 2025
Your privacy is important to us
1. Introduction
At Hambros Inc. DBA Iamfine ("Iamfine," "we," "us," or "our"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our daily check-in service ("Service").
By using our Service, you consent to the collection and use of your information as described in this Privacy Policy.
2. Information We Collect
📋 Information You Provide Directly
When you subscribe to our Service, we collect:
🤖 Information Collected Automatically
During service operation, we automatically collect:
- Call Records: Date, time, duration, and response status of check-in calls
- System Logs: Technical information about service delivery and system performance
- Website Usage: IP address, browser type, pages visited (when using our website)
☎️ Call Information
Important: Our automated daily check-in calls are NOT recorded. We only log:
- Date and time of call attempt
- Whether you answered and confirmed you're okay
- Number of call attempts made
🤝 Information from Third Parties
We may receive information from:
- Payment processors for transaction processing
- Telecommunications carriers for call delivery confirmation
- Care Circle members who provide feedback or updates
3. How We Use Your Information
We use your information for the following purposes:
Service Delivery
- Making daily check-in calls to you
- Sending alerts to your Care Circle when necessary
- Processing callback requests and confirmations
- Managing your account and service preferences
Customer Support
- Responding to your questions and requests
- Troubleshooting service issues
- Providing technical support
Business Operations
- Processing payments and managing billing
- Improving our services and developing new features
- Maintaining system security and preventing fraud
- Complying with legal requirements
Communications
- Sending service-related notifications
- Providing important updates about our Service
- Responding to customer inquiries
4. How We Share Your Information
We respect your privacy and limit sharing of your information to the following circumstances:
5. Data Security
We implement appropriate security measures to protect your information:
Technical Safeguards
- Encryption of sensitive data in transit and at rest
- Secure servers and databases with access controls
- Regular security monitoring and updates
- Firewalls and intrusion detection systems
Administrative Safeguards
- Limited employee access on a need-to-know basis
- Employee training on data protection
- Regular security policy reviews and updates
- Incident response procedures
Physical Safeguards
- Secure facilities with controlled access
- Environmental controls for equipment protection
- Secure disposal of physical media
6. Data Breach Notification
In the event of a data breach that affects your personal information:
- We will notify you within 72 hours of discovering the breach
- Notification will be sent via email or phone
- We will describe the nature of the breach and information affected
- We will explain steps we're taking to mitigate harm
- We will provide recommendations for protecting your information
7. Data Retention
We retain your information for the following periods:
After retention periods expire, we securely delete or anonymize your information unless we are required to retain it longer by law.
8. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Access and Correction
- Request access to your personal information
- Request correction of inaccurate information
- Update your contact information and preferences
Data Portability
- Request a copy of your information in a portable format
- Transfer your information to another service provider
Deletion
- Request deletion of your personal information
- Cancel your account and associated data
Restrictions and Objections
- Object to certain uses of your information
- Restrict processing of your information
- Opt out of marketing communications
To exercise these rights, contact us using the information at the end of this policy.
9. Age Requirement
You must be at least 18 years of age to use our Service.
Our Service is designed for adults and is not intended for use by anyone under 18 years of age. We do not knowingly collect personal information from individuals under 18. If we discover that we have inadvertently collected information from someone under 18, we will promptly delete it.
If you are a parent or guardian and believe someone under 18 has provided us with personal information, please contact us immediately so we can take appropriate action.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.
When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable privacy laws.
11. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website usage and performance
- Provide personalized content
- Ensure website security
🍪 Cookies We Use
- Essential Cookies: Required for cookie consent preferences
- Analytics Cookies: Google Tag Manager and GoSquared (only with your consent)
- Preference Cookies: Remember your settings and preferences
Cookie Consent: When you first visit our website, you'll see a cookie consent banner. You can:
- Accept all cookies
- Reject non-essential cookies
- Customize your preferences
- Change your preferences anytime via browser settings
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:
- We will post the updated Privacy Policy on our website
- We will update the "Effective Date" at the top of this policy
- For significant changes, we will provide additional notice via email or other communications
Your continued use of our Service after changes constitutes acceptance of the updated Privacy Policy.
13. Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Privacy Officer
PO Box 8351
San Jose, CA 95155
14. State-Specific Rights
🌴 California & Other State Residents
While we may not be legally required to comply with all state privacy laws, we voluntarily provide the following rights to all our customers:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt out of the sale of personal information
- Right to delete personal information
- Right to non-discrimination for exercising privacy rights
To exercise these privacy rights:
- Email: privacy@iamfine.com with subject "Privacy Rights Request"
- Phone: (855) 410-1010 and ask for Privacy Officer
- We will respond within 45 days
🇪🇺 European Union Residents
Under the General Data Protection Regulation (GDPR), EU residents have rights including:
- Right to access personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
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