Testimonial from a user – saving a life

Testimonial from a user - helping keep seniors safe

April 2019

Falling as a senior living alone can be a scary thing, but thanks to Iamfine when Miss G. fell in her home earlier this month she was able to quickly get the help she needed.

At 89 years old Miss G is fiercely independent, according to Katie Tipton who has been working as Miss G's care coordinator for the past 14 years. Tipton works for a nonprofit, Kendal At Home, that helps seniors like Miss G remain in their home while providing services to ensure they are safe in their environment.

Part of Miss G's care plan through Kendal At Home is a check-in phone call every day through Iamfine. When Miss G didn’t answer her regularly scheduled call Tipton was one of the people the service alerted.

“It’s not the first time, to be honest… that she’s missed a call,” Tipton said. Sometimes Miss G doesn't make it to the phone in time or misses the call for some other reason, but in the past, she’s always been okay. Nevertheless, Tipton called to check in when she got the alert. When Tipton still hadn’t heard from Miss G after the next phone call she knew something might be wrong.

Tipton said she then called a neighbor who agreed to walk over to check on the situation. Miss G was found fully clothed in the bathtub and said she had slipped while swatting at a bug.

Miss G was unable to get herself out of the bathtub and had injured her elbow in the fall. The neighbor called emergency medical services and Miss G was taken to the hospital where she is expected to make a full recovery. Tipton said there is no way to know exactly what time Miss G fell but without Iamfine by the time someone realized something was wrong it might have been too late.

“It was truly within hours of the fall that we were notified,” Tipton said.

Miss G, like many seniors, prefers to remain independent. Tipton said she agreed to use the call service because she doesn't like to have many visitors to her home.

“She’s so fiercely independent. We do everything we can to help her and this allows her that freedom,” Tipton said.

Once Miss G is out of the hospital she will return to her home and Tipton said she will start receiving a second phone call through Iamfine each day. Tipton also recommends Iamfine to many of the seniors using Kendal At Home to prepare their care plans.

“This is definitely a top-notch service in my opinion,” Tipton said.

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